How to Cancel Your Shopify Account: Step-by-Step Guide

If you've decided to stop selling on Shopify, you can cancel your Shopify account by closing your store. This process deactivates your online store, stops future billing, and removes your store from public view. It's important to follow the correct steps to ensure your data is handled properly and you avoid unexpected charges.

Step-by-Step Instructions

For Paid Shopify Stores

1. Log in to your Shopify admin as the store owner.
2. Click Settings at the bottom left corner of your dashboard.
3. Select Plan from the menu.
4. Scroll down and click Deactivate store.
5. Review the information on the page and select a reason for closing your store.
6. Click Continue and follow the on-screen prompts to confirm cancellation.
7. Enter your password if prompted, then click Deactivate now to finalize.

For Stores on Free Trial

1. Log in to your Shopify admin as the store owner.
2. Follow steps 2–7 above. If you haven't selected a paid plan, your store will close automatically at the end of your trial, but it's best to deactivate manually to avoid any issues.

Before You Start

• Back up your store data: Export important information (orders, customer lists, products) before closing, as you will lose access after deactivation.
• Settle outstanding charges: Make sure all invoices are paid to avoid issues with your account.
• Third-party apps: Cancel any external app subscriptions separately, as these may not be automatically canceled.
• Domain management: If you purchased a domain through Shopify, transfer it before closing if you plan to use it elsewhere.

Alternatives to This Action

If you're not sure about permanently closing your store, Shopify offers options to pause your store instead. The Pause and Build plan lets you keep your store online at a reduced fee, so you can return later without losing your data. You can find this option under Settings > Plan as well.

Closing your Shopify account is a straightforward process, but be sure to back up your data and settle all outstanding matters before you proceed.

FAQs

Q: What happens to my data after I cancel my Shopify account?

Once you deactivate your Shopify store, you lose access to your admin dashboard and store data. Be sure to export any important information before closing your account.

Q: Can I reopen my Shopify store after canceling?

You can reactivate your Shopify store within a certain period by logging back in and selecting a new plan. After a longer period, your store data may be permanently deleted.

Q: Will I be charged after I cancel my Shopify account?

No, Shopify stops billing once your store is deactivated. However, ensure all outstanding invoices are paid and cancel any third-party app subscriptions separately.

Q: How do I transfer my domain before closing my Shopify store?

Go to Settings > Domains in your Shopify admin, select your domain, and follow the instructions to transfer it to another provider before deactivating your store.